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Our Shipping Policy
Please review our shipping policy below
Multiple Package Shipments
• "Multiple Package" refers to orders with more than one item
that cannot be included in one package, or a single item that is shipped in
multiple packages because of size/weight constraints
• Orders with multiple items may ship from separate locations through
multiple carriers and often arrive separately (as much as a week to two weeks
• Items ship based on availability
• If an order includes an in-stock item and an out-of-stock item we may
ship the in-stock item immediately and backorder the out-of-stock item.
Shipping Area
• Standard Shipping Area excludes all international, Alaska, Hawaiian
and FPO/APO addresses
• During the months of April-June, we will not ship anything internationally, this includes Canada.
Free Shipping
• Items with free shipping are clearly marked
• If you order a "free shipping" item and a regular item you
will only be charged shipping for the regular item
• If you order a "free shipping" item outside the standard shipping
area you will be contacted for the additional shipping quote before the order
is processed
Standard Ground Shipping
• "Standard ground shipping" is the default shipping method and is the only shipping method available at this time.
• Typical Ground Shipping transit time is 4-7 Business days from the time
the item leaves the warehouse
• "Standard ground shipping" is the amount you are required
to pay for the item to leave the warehouse
• Items may be delayed due to circumstances beyond our control (i.e. Weather,
Sales Volume, Staffing, Available Inventory) and in these cases a representative
may see fit, but is not required to issue a credit based on the individual order
circumstances
Priority Shipping
• "Priority Shipping" refers to any expedited shipping method
• At this time, we do not offer Priority or Expedited shipping. It is simply not available. If you must have something sooner than our standard shipping provides, you will have to source your item elsewhere. We apologize for any inconvenience this may cause.
• Shipping time is calculated from the time the order ships from the warehouse.
• Additional processing time, including payment verification, may be applied
to the order and you will be notified before placing the order
International Shipping
• International orders are not accepted at this time.
Ground Freight Shipping
• "Ground Freight" refers to any shipment that ships through
a third party trucking company
• Ground freight shipments typically take 7-10 business days from the
time they are picked up
• Ground Freight deliveries will be scheduled by the carrier, customers
will be required to provide a valid phone number to schedule a delivery appointment
Receipt of Item
• Customers are given 14 days to inspect items for defect and ensure that
they have received the correct product.
• We inspect all outgoing packages to ensure that they are complete and defect free.
• If a received item is incomplete you must notify us within 5 business days of receipt
• Parts to an incomplete item will be shipped using the same method selected on the original order
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