By placing an order you agree to pay the price applicable for the product at of the time you submit your order, the delivery fees for the delivery service you select, and any applicable taxes. Trampoline Parts and Supply will automatically bill your credit card or PayPal account submitted as part of the order process for such amounts, and you hereby authorize us to do so.
All customers are required to provide a valid phone number and email address. Immediately after placing the order, you will receive an email verifying your order, if the information is incomplete or incorrect you must notify the customer service immediately. Individual orders may be subject to additional verification before they can be shipped, this verification process is conducted by a third party, and takes between 1 and 24 hours.
At this time, Trampoline Parts and Supply ships to lower 48 states, and some smaller items to Hawaii, Alaska, Puerto Rico, US Virgin Islands. WE ONLY SHIP ENCLOSURES AND TRAMPOLINES OR ANY OTHER HEAVY ITEMS TO LOWER 48 STATES. Please contact us before ordering from outside of lower 48 states. We may have to cancel your order, if you order online and the shipping doesn't calculate correctly.
We don't ship to P.O. Boxes, or FPO/APO addresses. We have a separate website for Canada and Australia customers to order from. Switch websites at the top left of our website.Click here for Australia
We will be offering shipping to other areas soon.
Our standard shipping method is ground shipping and we will ship your order via any of the major mail carriers, including UPS and FedEx. At this time we are unable to provide you with the option to specify your carrier of choice. However, some of our products are not suitable to be delivered via standard ground shipping and will need to be delivered by freight truck delivery.
Items may be delayed due to circumstances beyond our control (i.e. weather, sales volume, staffing, available inventory) and in these cases a representative may see fit, but is not required, to issue a credit based on the individual order circumstances. We are not responsible for UPS/FEDEX/DHL/USPS and other carrier delays.
Items with free shipping are clearly marked. If you order a "free shipping" item and a regular item you will only be charged shipping for the regular item.
USA only
Customers wishing to refuse a shipment for any reason other than damaged packaging are automatically subject to the full restocking fee plus a $10 refusal fee per package. Refused shipments may also be subject to additional fees issued by the carrier. Customers who refuse shipments due to damaged packaging must notify us immediately.
Freight truck shipping is for the delivery of oversized products. Deliveries of oversized items take 1-4 weeks from the time it leaves our warehouse. Freight deliveries will be scheduled on Monday - Friday by the carrier. Customers will be required to provide a valid phone number to schedule a delivery appointment. If you delay delivery by 3 or more days you may be charged a daily storage fee.
Always notify the carrier of any circumstances that could affect your delivery, such as a very narrow driveway, a dead-end street or a ferry for islands, etc. (fees may apply). Include any information that will make the delivery easier for the driver and for you by informing the carrier of any special delivery instructions such as if the driver needs to park in a particular place, deliver to the side of your home, garage entrance or another area, etc. Freight delivery drivers will only unload the product at street curb/shoulder because they can't drive in or back out of a driveway. It is the customers responsibility to carry the product to the back of the home, the garage or closer to the home. If you engage the help of the truck driver to carry these items to any place other than the tailgate of the freight truck, the driver will send you a bill. If the truck company sends us the bill, this will have to be charged to you. We apologize for this inconvenience. We recommend you have two strong people to meet the driver if you want the items moved. A driver/truck company may charge as little as $35.00 to as much as $50.00 to carry the products. If you do pay the driver in cash or check, PLEASE NOTE that you paid it on both yours and driver’s delivery ticket.
These carriers typically do not call to schedule the delivery time or date.
Drivers in most cases can pull into your driveway but will only be responsible for unloading the item off the truck. They do not have permission to enter a home, backyard, or garage. If you need the product moved elsewhere, please have two strong people to relocate the items.
At the time of delivery, the carrier will provide you with a Bill of Lading and/or Delivery Receipt. Please thoroughly inspect your shipment at the time of delivery and before you sign for the shipment. Do not wait to inspect the item.
Items rarely get damaged in shipping, the packaging usually protects the products well; however, in the event that damage does occur, all damage, defects, and/or missing parcels MUST to be noted on all copies of the BOL and Delivery Receipt in order for us to be able to file a claim with the carrier and to assist you with a return, replacement or replacement parts. In addition, we must to be notified within 1 business day of all damages, defects or missing pieces. After 1 business day, you may be financially responsible for any replacement part(s). Notify our customer service department at [email protected] immediately if you find that your order is damaged or missing items.
If you need to return an item, you must receive an RMA number. To receive an RMA number please email [email protected] within 30 days of purchase. Our customer service department will send you the RMA number and return instructions with the address to our warehouse. Please DO NOT send returns back to our P.O. Box address.
In the rare occasion, you are shipped the wrong item, please contact us at [email protected] with a brief description and the following digital images:
If a wrong item was indeed sent to you, we will send you a return shipping label and send you a replacement.
Should you decide to cancel part or all of your order, please email [email protected]. If the order hasn't been shipped, we can cancel the order and issue you a refund without penalty. If your order has shipped, you will need to follow the returns process.
At this time, our ordering system is not set up to do exchanges.
You will need to follow the returns procedure and make a new order for the correct item(s) you would like to order. If you need assistance with your order, please contact our sales department at 1-888-735-5977.
If your product is missing a part or a part is defective, we will replace that part. Please contact us at [email protected] with the details of your issue and digital images of damaged item(s). Visual defects need to be reported as soon as possible and no later than 30 days from delivery. Functional defects must be reported within 30 days or if your product has a manufacturer warranty, before the warranty coverage date lapses. Eligible orders will be repaired or replaced as necessary. Item specific delays may apply. Please note: Replacement products will be shipped to you UPS/FEDEX/DHL/USPS ground. If you would like to have your part shipped express, there will be an extra charge for that service.
If your product was damaged during shipping please notify us immediately at [email protected] with digital images of damaged packaging and item(s), and we will assist in furnishing replacement(s). Discarding shipping materials or box contents, prior to replacement approval, waives your right to get your product replaced or repaired. Trampolines are very heavy and Fedex/UPS/DHL/USPS do their best to get the package to you with limited damage to the box. We appreciate your patience.
Please note: Replacement products will be shipped to you UPS/FEDEX/DHL/USPS ground. If you would like to have your part shipped express, there will be an extra charge for that service.
Your satisfaction is our top priority. Most of our products are backed by a manufacturer's warranty. Should you notice any manufacturer defects, please email [email protected] with digital images, and we will assist you in submitting a warranty claim and furnishing you with a replacement if your claim is approved. By ordering from TrampolinePartsandSupply.com, you agree that you may have to work directly with the manufacturer of your product. Warranty coverage is “replacement only” unless an upgrade is approved by an authorized manufacturer representative beforehand. No refunds will be issued for parts beyond the refund period regardless of warranty eligibility. Eligible orders will be repaired or replaced as necessary. Item specific delays may apply. Please note: Replacement products will be shipped to you UPS/FEDEX/DHL/USPS ground. If you would like to have your part shipped express, there will be an extra charge for that service.
Please be aware that manufacturer warranties do not extend to any product or damage to a product caused by or attributable to:
Once a return has been delivered with tracking verification, refunds will be processed by the returns department within 5 business days. This allows time for inspection. All returns due to customer choice or error are subject to a 20% or $25 restocking fee, whichever is greater. The restocking fee covers any supplier fees, inspections, repackaging, and/or minor cleaning that needs to be done in order to return the product to “like-new” condition. Original shipping cost for returns due to customer choice or error is non-refundable. Return that were originally shipped with “free-shipping” will be refunded the item cost, minus standard shipping costs, and any applicable restocking fees will be deducted, based on the remaining value.
Refunds will not be given for merchandise that has been excessively used or shows any signs of abuse cannot be returned for refund. (Returned merchandise that is damaged, dirty (grass stains, dog hair, etc.) will not be eligible for refund. The item will be held for a maximum of 30 days. During this period the customer will be asked to retrieve the item. If the customer fails to retrieve the item after 30 days the item will be discarded.)
Eligible refunds will be credited in the same manner the original order was placed. Refunds being issued to expired credit cards will be issued by PayPal or as a company check via certified mail.
"Product life expectancy" refers to the posted expected life of any particular item. The expected life is a time period provided by the manufacturer, it is based on an expected usage level. The life expectancy is not a guarantee of any kind, but a reference used in determining which product will best serve your needs
Promotions offered through any source other than trampolinepartsandsupply.com, trampolineparts.com or the official email newsletter cannot be honored.
Sales prices are only good for the time they are published on trampolinepartsandsupply.com
If you find inaccurate information on our website we ask that you report the inaccuracies to our service department at [email protected]