About Us

Please email questions to: [email protected]

Hours of Operation

We are based in Utah, USA but we ship from a warehouse in Australia,
Monday - Friday: 8 a.m. - 5 p.m.
Saturday - Sunday: Closed
Closed: Major Holidays

Order Information

If you need to track an order or have other questions regarding an order that has already been placed, please send an email to [email protected]. Please include your 9 digit order number and your name. Our items ship from various warehouses so sometimes it takes extra time to get a tracking number - please email us and we will get back to you as quickly as we can. Most items are in stock and you will be notified if your order is backordered. Most orders take 5-7 business days to be delivered.

Product Questions

For product questions, please email [email protected]. Please include all relevant measurements and your trampoline brand. It is also helpful to include a picture with your email message.

Returns

If you need to return an item, please email us at [email protected] to request an RMA number. You must have an RMA number to return an item. Do not send returns to our Box address. You will receive further instructions via email. When emailing us, please include your 9 digit order number and your name.

Corporate Mailing address

Do not ship returns to this address. The return address will be emailed to you once you request an RMA from [email protected]

Trampoline Parts & Supply
51 W Center St BOX 181
Orem, UT 84057
*This is not a retail location. Do not send returns to this address. Contact [email protected] for any returns

Our Warehouse address:
YOU MUST EMAIL US FIRST BEFORE YOU RETURN ANYTHING:
Trampoline Parts and Supply
Unit 3 -21 Leather Street
Breakwater,Geelong, Victoria, 3219
Australia

Phone Number

Please note: You will get a much faster response if you email [email protected].

Phone: +1 (801) 615-9372 USA
Fax: +1 (801) 607-6477 USA

The approximate delivery times within Australia are as follows:

Western 6-14 days
Northern Territory 8-14 days
Queensland 5-9 days
South 5-9 Days
New South Wales 5-8 Days
ACT 5-8 Days
Victoria 5-8 Days

Disclaimer

The directors, officers and agents of Trampoline Parts and Supply are responsible for maintaining this website and that the information contained within this website is correct, however you use this website at your own risk.

You accept all risks and responsibility for loss, damage, costs and other consequences resulting from using this website and any websites linked to it. You are also responsible for accessing the relevance and accuracy of any information or material available, from this website or any websites linked to it.

Further, we disclaim all responsibility to the maximum extent possible under applicable laws:

(a) We exclude all liabilities, including for negligence, to you or any other person arising directly or indirectly from using this website or any informational material available from or through it; and

(b) Where liability cannot lawfully be excluded we limit our liability to our option to re-supply any goods or service, in respect of which the liabilities arises or refunding any amounts paid for those goods and or services.

(c) You must always check the information.
Information available on this site:
(i) General information only;
(ii) Subject to change without notice;
(iii) Is not professional, expert or other advice;
(iv) May not be suitable in particular circumstances or for particular purposes;
(v) May not be accurate, current or complete.
(vi) Should never be relied on as a basis for doing or failing to do something. As information will come from other third party sources, no warranty is made as to the accuracy or reliability of the information therein and Trampoline Parts and Supply disclaims all liability and responsibility for any direct or indirect loss or damage, which may be suffered by any recipient through relying on anything contained in or omitted from the website at www.trampolinepartsandsupply.com/aus.